Virtual Seller FAQs

FAQ: How are returns processed?

A shopper is only allowed to return an item that was not produced as listed. This includes improper size information, damaged/stained items, incomplete parts, etc. KidStuff Sale takes great pride in protecting our sellers (which is why it is important to explicitly describe posted items).

When a return is processed, the seller will be charged a fee for the cost of the item PLUS a refund back to the sale for the 67% of the item. For example, an item for $5 sold:

$5 * .67 = $3.35 (paid out for item sold)
$5 (fee for item not produced) + $3.35 (payout of item) = $8.35

When the payout is processed, the Settlement Report will show a fee of $8.35 for the item refunded to the shopper. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

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