Virtual Shopper FAQs

FAQ: I am missing an item from my order, what do I do?

You should have received a card attached to your order paper indicating that you were missing an item. This card represents the sale communicating a pending refund back to your original form of payment. Please allow 7-10 business days following the close of order pick-up for this refund to process.

If you do not have a card attached to your paperwork, identify the missing item PRIOR TO leaving the venue. All sales are final upon departure of the venue. It is your responsibility to verify that the order is complete and that all items meet KidStuff Sale standards.

If you have a card indicating you should receive a refund, it has been longer than 7-10 business days, and your original form of payment has not received a refund, please send a copy of the card and order confirmation to su*****@ki**********.com.

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