You should have received a card in your bag indicating that you were missing an item. This card represents the sale communicating a pending refund back to your original form of payment. Please allow 7-10 business days following the close of order pick-up for this refund to process.
If you do not have a card in your bag, identify the missing item PRIOR TO leaving the venue. All sales are final upon departure of the venue. It is your responsibility to verify that the order is complete and that all items meet KidStuff Sale standards.
If you have a card indicating you should receive a refund, it has been longer than 7-10 business days, and your original form of payment has not received a refund, please send a copy of the card and order confirmation to firstname.lastname@example.org.