Virtual Seller FAQs

FAQ: Can a shopper reject items?

A shopper is only allowed to return an item that was not produced as listed. This includes improper size information, damaged/stained items, incomplete parts, etc. KidStuff Sale takes great pride in protecting our sellers (which is why it is important to explicitly describe posted items).

A Virtual Sale Manager onsite will inspect the item. If they find that it does not meet the description given, or it has glaring discrepancies that do not meet the KidStuff Sale standard of quality, the shopper will be refunded the amount paid.

When a return is processed, the seller will be charged the sale commission. The deduction will appear as a fee for the full price the shopper paid. For example, an item for $5 sold:

$5 * .67 = $3.35 (reimbursement of seller earning for item sold)
$5 * .33 = $1.65 (KidStuff Sale commission for marketing, posting, selling the item)

In the end, the actual fee for the $5 item sold is $1.65.

When the payout is processed, the Settlement Report will show a fee of $5.00 (listed on registration fee line) for the item refunded to the shopper. This is because the item sold and the sale will have to deduct the amount of what the seller earned, as well as the sale commission.

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