Virtual Seller FAQs

FAQ: What happens if an item posted is no longer for sale?

(missing/damaged/can’t pry it out of my child’s hands/spouse donated it)

The buyer will be refunded, and your account will be assessed an administrative fee of the sale’s earned commission. Bring the tag to the seller check-in to turn in at the scan station.

The administrative fee is the 33% commission to the sale for marketing, posting, selling the item.

If you have items that upload to the storefront that you sold, cannot locate, or no longer wish to sell, we recommend you purchase those items to reduce disappointed customers. Below is a breakdown of how fees are assessed. For example, an item for $5 sold:

$5 * .67 = $3.35 (reimbursement of seller earning for item sold)
$5 * .33 = $1.65 (KidStuff Sale commission for marketing, posting, selling the item)

In the end, the actual fee for the $5 item sold is $1.65.

When the payout is processed, the Settlement Report will show a fee of $5.00 (listed on registration fee line) for the item refunded to the shopper. This is because the item sold and the sale will have to deduct the amount of what the seller earned, as well as the sale commission.

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