Virtual Seller FAQs

FAQ: What happens when I accidentally put a duplicate item into the storefront?

When an item has been entered into MyCM twice, it will publish both items on the storefront. At this point, items cannot be edited or removed. When both items sell, the seller is responsible for both transactions. The seller will produce one item and be charged a fee for the cost of the item PLUS a refund back to the sale for the 67% of the $5 item. 

$5 * .67 = $3.35 (paid out for item sold)
$5 (fee for item not produced) + $3.35 (payout of item) = $8.35

When the payout is processed, the Settlement Report will show a fee of $8.35 for the item not produced. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

Receive Text & Email Alerts!