Virtual Seller FAQs

Items for every person and every room of the house! Current style clothing and accessories, home décor, kids décor, housewares, furniture, and much more!  Sellers will see a complete list once registered and have access to the categories in the item entry system.

YES! MANY sellers have expressed that they will not purchase home decor and higher value items without the dimensions posted. Keep a measuring tape in your tagging kit so you can quickly measure items as you are posting. Use Length (l) or Depth(d) x Width (w) x Height (h). For example, a canvas photo size would be listed “22 in L x 2 in D x 18 in H”. .

NO. This is a distraction from the item and requires the shoppers to look more closely at your photo. Some online shoppers will not take the time to read the small numbers on a ruler or find a water bottle to determine the size themselves. Make your items more shoppable by typing in the dimensions.  Use Length (l) or Depth(d) x Width (w) x Height (h). For example, a canvas photo size would be listed “22 in L x 2 in D x 18 in H”.

In the description, add ‘NWT’, ‘NWOT’, or ‘NIB’. These stand for New with Tag, New with Original Tag, and New in Box. There will be a filter on the storefront to capture items with these acronyms.

Use “SMR” for summer clothing and “WNT” for winter clothing.

Once the sale file is closed there will be a shopping cart next to each item that has been transferred to the storefront. Once this transfer occurs, edits may not be made to that item. Please ensure to follow the sale timeline and allot yourself enough time to inventory, quality control, review your items for double entries and errors before the deadline.

If you see your items with the “SOLD OUT” tag on the KidStuff Storefront and then can’t find them again, don’t be alarmed. KidStuff Sale uses an application that removes sold items from the storefront at 90-120 minute intervals so that the sale site isn’t bogged down with sold items. This is frustrating to shoppers. MyCM and KidStuff storefront are NOT interconnected. Because of this, we must manually load the sold items from the online store to MyCM. This takes time and is not an instantaneous occurrence. Once this is completed, you will receive an email letting you know sold item information has been updated. This will occur once the sale is closed.

Filters are generated by the text you type into the brand and description fields. Having a clear description and proper spelling makes a difference as to whether or not the filter will grab the item. Check out the Virtual Seller Central page for more detail.

When an item has been entered into MyCM twice, it will publish both items on the storefront. At the point of data upload, items cannot be edited or removed. This is why we are adamant that you MUST double check your inventory frequently, especially when transferring items from previous sales. When both items sell, the seller is responsible for both transactions. The seller will produce one item and be charged a fee for the cost of the item PLUS a refund back to the sale for the 67% of the $5 item.  $5 * .67 = $3.35 (paid out for item sold)$5 (fee for item not produced) + $3.35 (payout of item) = $8.35 When the payout is processed, the Settlement Report will show a fee of $8.35 for the item not produced. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item). We recommend you purchase the duplicate item to prevent additional fees because it is less expensive for you.

If the seller catches the error in time, they can purchase the item themselves. For example, an item for $5 is purchased BY THE SELLER to prevent another shopper from purchasing the item: $5 * .67 = $3.35 (paid out for item sold) $0 (fee for item not produced) -$5.00 (purchase of item) + $3.35 (payout of item) = -$1.65 *By purchasing the $5 item, as opposed to risking the item selling, the seller was only out $1.65 (vs $8.35).

First, double check MyCM, through the Manage Items tab, that there actually is more than one item number for your item. Sometimes the storefront will duplicate your items in multiple screens based on the filters we create to enhance your selling potential. If you did post the item twice, purchase the duplicate item. This saves you money in the end. Items sold to buyers and not brought to sold item check-in incur additional fees as per the seller agreement.

For the Virtual Sale ONLY, tags are printed in the Settlement Report screen, NOT Manage Items. Click on Settlement Report and select the grey button for buyer code tags and a pdf will download with the tags to print. If the grey button has not appeared, the data has not been downloaded from the storefront yet.

When the storefront closes and the data has transferred back to MyCM, sellers will have the ability to print tags all at once. Tags will be printed from the Settlement Report screen. The button will appear at the top of the page when printing becomes available.

Yes. Please ensure all tags are separately visible on the SAME SIDE of the package and taped down. Do not stack tags. Items are scanned and inventoried multiple times at the venue.

Yes. Sellers are REQUIRED to pack fragile items as if they were being shipped. We cannot accept items not properly packaged. Sellers will be charged a $15 admin fee for fragile items left at check-in without proper packaging.

(missing/damaged/can’t pry it out of my child’s hands) The buyer will be refunded. Bring the tag to the seller check-in to turn in at the scan station. The seller will be assessed an administrative fee of the cost of the item PLUS an additional $15 for each group of three or more rejected items or items not brought to the venue per sale.

Sold item check-in listed on the timeline under Virtual Seller Central on the sale’s event detail page. In addition, there will be sold item check-in appointments in MyCM that you will select.

We do our best to protect our sellers who follow KidStuff Sale guidelines and standards. A Virtual Sale Manager onsite will inspect the item. If they find that it does not meet the description given, or it has glaring discrepancies that do not meet the KidStuff Sale standard of quality, the shopper will be refunded the amount paid. That dollar amount, plus an additional fee will then be deducted from the seller’s proceeds.

A shopper is only allowed to return an item that was not produced as listed. This includes improper size information, damaged/stained items, incomplete parts, etc. KidStuff Sale takes great pride in protecting our sellers (which is why it is important to explicitly describe posted items). When a return is processed, the seller will be charged a fee for the original full price cost of the item PLUS a refund back to the sale for the 67% of the item. For example, an item for $5 sold: $5 * .67 = $3.35 (paid out for item sold)$5 (original cost of item not produced or found to be unsellable) + $3.35 (payout of item) = $8.35 When the payout is processed, the Settlement Report will show a fee of $8.35 (listed on registration fee line) for the item refunded to the shopper. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

When a seller cannot produce an item or produces an item that does not meet the KidStuff Sale standards, the seller will be charged a fee for the cost of the item PLUS a refund back to the sale for the 67% of the item. For example, an item for $5 sold but the seller does not wish to sell it: $5 * .67 = $3.35 (paid out for item sold)$5 (fee for item not produced) + $3.35 (payout of item) = $8.35 When the payout is processed, the Settlement Report will show a fee of $8.35 for the item not produced. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

We typically pay our sellers within 7-10 business days AFTER SHOPPER PICK-UP via PayPal. Payments will be sent to the PayPal associated with the email address you have listed in your KidStuff Sale account (the one where you receive KidStuff Sale emails). We offer paper checks after unclaimed PayPal funds are returned by way of regular mailed to the address on file, less a processing fee.