Virtual Seller FAQs

Questions about consigning online? Here are all the details you'll need!

What is KidStuff Virtual Sale?

KidStuff Virtual Sales are consignment sales that take place online – selling and shopping from the comfort of your home! Sellers enter items along with a photograph, and KidStuff Sale takes it from there! Shoppers purchase from our online storefront and pickup all items at one time, in one location, with no interaction with the sellers. We offer families the ability to buy quality items at a discounted rate and the chance to earn extra income!

How do I price my items?

Price your items to sell at the full asking price. If you value the item at $5.00 used, price it at $3.50 or $4.00 to ensure it sells before half-price day. Our most successful consignors price to sell at full-price and always discount on half-price day. A good rule of thumb is to price at 25–35% of retail value, depending on the brand and condition of the item.

What is discount day?

The last day of each KidStuff event is a 50% discount day. Some events will also have a 25% discount period before the items switch to 50% discount. We do this to increase the sales of remaining items on the last day of the event, meaning fewer items and more money for you to take home!

What items are accepted for the virtual sale?

Items for every person and every room of the house! Current style clothing and accessories, home décor, kids décor, housewares, furniture, and much more!  Sellers will see a complete list once registered and have access to the categories in the item entry system.

What does the registration fee cover?

This fee is used to offset the costs associated with the venue rental, marketing, sales software, sales taxes, merchandising, payment transactions, and provide a secure space to bring your items. We publicize our sale through direct mail distribution, web campaigns, email blasts, sponsorships, advertising and public relations.

How do I become a virtual sale seller?

There is a $10 registration fee to access the online item entry system. Sellers choose a check-in time to drop off SOLD items after the online sale. Sellers earn 67% and PayPal deposits are sent directly to sellers 10-14 days from shopper pickup. Super easy and FUN! Click here to learn more.

Why sell with KidStuff Sale vs. selling via online and social media platforms?

We do all the work for you! We secure a venue with a singular, secure drop off for all of your items, so you never have to interact with the buyers. We market to thousands of consumers and merchandise your items. No sketchy meetups, no negotiations, no cash handling, and no shipping. We offer two selling styles: In-Person and Virtual. Choose one or both and have an opportunity to clear your clutter several time a year!

What items are best sellers?

Quality current style home decor, toys, baby equipment, furniture, and large indoor and outdoor toys sell very well and are in high demand. On the other hand, we typically have an abundance of 0 – 6 mo size clothes, so these must be priced competitively in order to sell.

Do I have to discount my items on Discount Day?

We give you the option not to discount your items. Simply select No Discount when you enter your item into the system, and your item will remain full price even on our discount day(s). We recommend all items be discounted to reduce the amount of inventory at the end of the sale and more money in your pocket!

When should I use the No Discount option?

We recommend only using No Discount when the item is priced competitively and/or is in high demand (in which case it would be sold at full price earlier in the sale). Most of our Sellers would rather take less profit than none at all. We suggest you use the No Discount option sparingly.

How do Teen sizes compare to youth/adult?

Teen clothing should be closely related to ADULT sizing. For example, a Teen 14 should be closer to fitting a Women’s L or Adult L while a Youth XL or 14 should be closer to fitting an Adult XS.

Do I need to list the dimensions of home decor and furniture?

YES! MANY shoppers have expressed that they will not purchase home decor and higher value items without the dimensions posted. Keep a measuring tape in your tagging kit so you can quickly measure items as you are posting. Use Length (l) x Width (w) or Depth(d) x Height (h). For example, a canvas photo size would be listed “22 in L x 2 in D x 18 in H”. .

Should I put items in the photo for size reference?

NO. This is a distraction from the item and requires the shoppers to look more closely at your photo. Some online shoppers will not take the time to read the small numbers on a ruler or find a water bottle to determine the size themselves. Make your items more shoppable by typing in the dimensions.  Use Length (l) x Width (w) or Depth(d) x Height (h). For example, a canvas photo size would be listed “22 in L x 2 in D x 18 in H”.

Why can’t I print the large item tags?

If you are selling in a Holiday or Virtual sale, you will not need the large item tags. The purpose of a large item tag is to be able to claim an item placed in a hold area. We do not maintain a hold area during the Holiday sales. If you are selling in an in-person, regular season sale and have this issue, please contact us at su*****@ki**********.com.

I made an error on and item and it won’t let me fix it. What do I do?

Once the sale file is closed there will be a shopping cart next to each item that has been transferred to the storefront. Once this transfer occurs, edits may not be made to that item. Please ensure to follow the sale timeline and allot yourself enough time to inventory, quality control, review your items for double entries and errors before the deadline.

When can I shop?

As sellers, you get to shop before the public for free! Your shopping times are listed on the Timeline on the Sale’s Event Detail page. Also, pay close attention to your emails during the sale in case we are able to open shopping for you even earlier!

What if I don’t see my items when the storefront opens?

If you see your items with the “SOLD OUT” tag on the KidStuff Storefront and then can’t find them again, don’t be alarmed. KidStuff Sale uses an application that removes sold items from the storefront at 90-120 minute intervals so that the sale site isn’t bogged down with sold items. This is frustrating to shoppers. MyCM and KidStuff storefront are NOT interconnected. Because of this, we must manually load the sold items from the online store to MyCM. This takes time and is not an instantaneous occurrence. Once this is completed, you will receive an email letting you know sold item information has been updated. This will occur once the sale is closed.

Why aren’t my items showing up in the storefront filters?

Filters are generated by the text you type into the brand and description fields. Having a clear description and proper spelling makes a difference as to whether or not the filter will grab the item. Check out the Virtual Seller Central page for more detail.

What happens if I accidentally put the same item twice into the sale?

When an item has been entered into MyCM twice, it will publish both items on the storefront. When both items sell, the seller is responsible for both transactions. At the point of data upload, items cannot be edited or removed. This is why it is important to double check your inventory (both at home and in MyCM) frequently, especially when transferring items from previous sales. When an item that is no longer available sells, the seller will be charged a fee for the cost of the item (minimum $3.00) PLUS a refund back to the sale for the 67% of the item. If the seller catches the error in time, they can purchase the item themselves. If you have items that upload to the storefront that you have already sold or no longer have, we recommend you purchase those items to reduce the fees you will incur if another shopper purchases the item. Below is a breakdown of how purchasing an item you cannot produce at check-in benefits YOU:  How the return fees will look if a shopper buys an item a seller cannot produce:   Item Sold = $5.00  Seller Profit = $3.35 (67%)  Fee for No Item = $5.00 (price of item)  Total Cost to Seller: $8.35 (seller returning profit to the sale + fee of the price of item)  Here’s a breakdown of how the return fees will look if a SELLER buys THEIR OWN ITEM that they cannot produce:   Item Sold = $5.00  Seller Profit = $3.35 (67%)  Fee for No Item = $0 (NO RETURN FEE)  Total Cost to Seller: $1.65 (seller purchase price – seller profit) By purchasing the item, as opposed to letting the item sell and get refunded, the seller saves themselves $6.70!!!!

What happens if an item posted is no longer for sale?

(missing/damaged/can’t pry it out of my child’s hands) The buyer will be refunded, and your account will be assessed an administrative fee. Bring the tag to the seller check-in to turn in at the scan station. The administrative fee is the cost of the item (minimum $3.00 fee), plus reimbursement to the sale of your profit from the item. If you have items that upload to the storefront that you sold, cannot locate, or no longer wish to sell, we recommend you purchase those items to reduce the fees you could incur if another shopper purchases the item. Below is a breakdown of how fees are assessed and how purchasing an item you cannot produce at check-in benefits YOU:  How the return will look if a shopper buys an item a seller cannot produce:   Item Sold = $5.00  Seller Profit = $3.35 (67%)  Fee for No Item = $5.00 (price of item)  Total Cost to Seller: $8.35 (seller returning profit to the sale + fee of the price of item)  Here’s a breakdown of how the return will look if a SELLER buys THEIR OWN ITEM that they cannot produce:   Item Sold = $5.00  Seller Profit = $3.35 (67%)  Fee for No Item = $0 (NO RETURN FEE)  Total Cost to Seller: $1.65 (seller purchase price – seller profit)  By purchasing the item, as opposed to letting the item sell and get refunded, the seller saves themselves $6.70!!!! 

What if I see more than one listing for one of my items?

First, double check MyCM, through the Manage Items tab, that there actually is more than one item number for your item. Sometimes the storefront will duplicate your items in multiple screens based on the filters we create to enhance your selling potential. If you did post the item twice, purchase the duplicate item. This saves you money in the end. Items sold to buyers and not brought to sold item check-in incur additional fees as per the seller agreement.

How do I print sold item tags?

For the Virtual Sale ONLY, tags are printed in the Settlement Report screen, NOT Manage Items. Click on Settlement Report, select the boxes for the tags you wish to print, then select the grey button for buyer code tags and a pdf will download with the tags to print. If the grey button has not appeared, the data has not been downloaded from the storefront yet. An email will be sent once you are able to print tags.

When can I print my sold item tags (shopper ID barcodes)?

When the storefront closes and the data has transferred back to MyCM, sellers will have the ability to print tags all at once. Tags will be printed from the Settlement Report screen. The button will appear at the top of the page when printing becomes available.

Should I wrap my fragile items?

Yes. Sellers are REQUIRED to pack fragile items as if they were being shipped. We cannot accept items not properly packaged. Sellers will be charged an administrative fee for fragile items left at check-in without proper packaging.

What happens if I can’t produce an item that sold?

(missing/damaged/can’t pry it out of my child’s hands) The buyer will be refunded, and your account will be assessed an administrative fee. Bring the tag to the seller check-in to turn in at the scan station. The administrative fee is the cost of the item (minimum $3.00 fee), plus reimbursement to the sale of your profit from the item. If you have items that upload to the storefront that you sold, cannot locate, or no longer wish to sell, we recommend you purchase those items to reduce the fees you could incur if another shopper purchases the item. Below is a breakdown of how fees are assessed and how purchasing an item you cannot produce at check-in benefits YOU:  How the return will look if a shopper buys an item a seller cannot produce:   Item Sold = $5.00  Seller Profit = $3.35 (67%)  Fee for No Item = $5.00 (price of item)  Total Cost to Seller: $8.35 (seller returning profit to the sale + fee of the price of item)  Here’s a breakdown of how the return will look if a SELLER buys THEIR OWN ITEM that they cannot produce:   Item Sold = $5.00  Seller Profit = $3.35 (67%)  Fee for No Item = $0 (NO RETURN FEE)  Total Cost to Seller: $1.65 (seller purchase price – seller profit)  By purchasing the item, as opposed to letting the item sell and get refunded, the seller saves themselves $6.70!!!! 

When do I check-in my SOLD items?

Sold item check-in listed on the timeline under Virtual Seller Central on the sale’s event detail page. In addition, there will be sold item check-in appointments in MyCM that you will select.

Can a shopper reject items?

We do our best to protect our sellers who follow KidStuff Sale guidelines and standards. A Virtual Sale Manager onsite will inspect the item. If they find that it does not meet the description given, or it has glaring discrepancies that do not meet the KidStuff Sale standard of quality, the shopper will be refunded the amount paid. That sold item amount (minimum $3.00), plus a recovery of the 67% of the item, will then be deducted from the seller’s proceeds. How the return will look if a shopper returns an item:   Item Sold = $5.00  Seller Profit = $3.35 (67%)  Fee for No Item = $5.00 (price of item – minimum $3.00)  Total Cost to Seller: $8.35 (seller returning profit to the sale + fee of the price of item) 

How are returns processed?

A shopper is only allowed to return an item that was not produced as listed. This includes improper size information, damaged/stained items, incomplete parts, etc. KidStuff Sale takes great pride in protecting our sellers (which is why it is important to explicitly describe posted items). When a return is processed, the seller will be charged a fee for the original full price cost of the item PLUS a refund back to the sale for the 67% of the item. For example, an item for $5 sold: $5 * .67 = $3.35 (paid out for item sold)$5 (original cost of item not produced or found to be unsellable) + $3.35 (payout of item) = $8.35 When the payout is processed, the Settlement Report will show a fee of $8.35 (listed on registration fee line) for the item refunded to the shopper. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

Why am I being charged a Registration Fee? I paid my registration already.

Amounts listed in the ‘Registration Fee’ line are any fees or deductions associated with your seller number, not only registration fees. If you paid your registration fee, you may have had items returned or assessed administrative deductions. The ‘Registration Fee’ in MyCM is a placeholder line that we utilize. We are unable to change the line-item name for this section.

Why does the Settlement Report show a fee that is more than what the item cost?

When a seller cannot produce an item or produces an item that does not meet the KidStuff Sale standards, the seller will be charged a fee for the cost of the item PLUS a refund back to the sale for the 67% of the item. For example, an item for $5 sold but the seller does not wish to sell it: $5 * .67 = $3.35 (paid out for item sold)$5 (fee for item not produced) + $3.35 (payout of item) = $8.35 When the payout is processed, the Settlement Report will show a fee of $8.35 for the item not produced. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

When do I get paid?

We typically pay our sellers within 7-10 business days AFTER SHOPPER PICK-UP via PayPal. Payments will be sent to the PayPal associated with the email address you have listed in your KidStuff Sale account (the one where you receive KidStuff Sale emails). We offer paper checks after unclaimed PayPal funds are returned by way of regular mailed to the address on file, less a processing fee.

What if my PayPal email doesn’t match my KidStuff Sale account email?

Payment will be sent to the email address that you have in your KidStuff Sale account, so we recommend that you change your KidStuff Sale email to match your PayPal account email. If you need an ALTERNATIVE option, you can add your KidStuff Sale email as a secondary email on you PayPal account.  

Still have questions?

Use the search box below to discover even more helpful information on our site. Still stuck? Contact Us

Receive Text & Email Alerts!