Virtual Shopper FAQs

The KidStuff Virtual Online store is much like any other online shopping experience but you are buying local family consignment items. You will find categories and filters on the left side of the webpage, in addition to a search function on the top of the screen. There will be a cart to check out, but your items will be PICKED UP at our local venue. The location and pick-up times will be listed on the store front. The storefront shopping cart DOES NOT hold the items. We recommend you check out frequently in order to ensure you secure the items you wish to purchase. All orders will be consolidated into one pickup order.

Prior to purchase, there will be a pickup location, date and timeframe on the shopping platform. You will also receive a confirmation email with the pick-up information. You will pick these items up locally after they have been dropped off by the seller(s).

No. The items purchased are brought to the venue by the sellers within 48 hours from the time you pick them up. The time in between allows us to confirm that all items are in all of the orders and to organize orders for customer pick up.

KidStuff Sale does not have a storage location. You may choose to send your order information to a friend and authorized them to pick your items up. They will need to bring a copy of your order confirmation for order pick-up.

Bring a wagon, if you have one, to haul your goodies out to the car! If you have purchased your large items, bring people to help you carry the items to your car. When you arrive inside the venue, you will find your order number and heand it to the KidStuff Sale team member who will present you with your full purchase. If you had multiple orders, they should be combined. There will be tables along the wall for you to inspect your items. It is your responsibility to ensure all items are present and have met KidStuff Sale standards. Any item that may be missing will have a refund card located in the bag indicating that it will be refunded to you. If not, contact a team member immediately so they can locate your item on the floor. All sales are final once you have left the venue. Please do not park under the portico until you have brought all of your items to the lobby to load into the vehicle.

All sales are final once you leave the venue. We offer inspection tables for you to utilize prior to leaving the venue. Please ensure you have all items in your order and that your items meet KidStuff Sale standards.

You should have received a card in your bag indicating that you were missing an item. This card represents the sale communicating a pending refund back to your original form of payment. Please allow 7-10 business days following the close of order pick-up for this refund to process. If you do not have a card in your bag, identify the missing item PRIOR TO leaving the venue. All sales are final upon departure of the venue. It is your responsibility to verify that the order is complete and that all items meet KidStuff Sale standards. If you have a card indicating you should receive a refund, it has been longer than 7-10 business days, and your original form of payment has not received a refund, please send a copy of the card and order confirmation to support@kidstuffsale.com.