Virtual Shopper FAQs

You've got questions? We've got answers.

What is KidStuff Sale?

KidStuff Sales are consignment events designed specifically with families in mind. We provide quality clothes, toys, furniture, equipment, and accessories at discounted rates. We have everything you need for your kids! We offer families the ability to buy quality items at a discounted rate PLUS the chance to earn extra income as consignors!

What is KidStuff Virtual Sale?

KidStuff Virtual Sales are consignment sales that take place online – selling and shopping from the comfort of your home! Sellers enter items along with a photograph, and KidStuff Sale takes it from there! Shoppers purchase from our online storefront and pickup all items at one time, in one location, with no interaction with the sellers. We offer families the ability to buy quality items at a discounted rate and the chance to earn extra income!

How does virtual shopping work?

The KidStuff Virtual Online store is much like any other online shopping experience but you are buying local family consignment items. You will find categories and filters on the left side of the webpage, in addition to a search function on the top of the screen. There will be a cart to check out, but your items will be PICKED UP at our local venue. The location and pick-up times will be listed on the store front. The storefront shopping cart DOES NOT hold the items. We recommend you check out frequently in order to ensure you secure the items you wish to purchase. All orders will be consolidated into one pickup order.

What can I expect in terms of the quality of the items you sell?

We are dedicated to selling high-quality items in excellent condition. We hold our sellers to the highest standard and will reject any items that don’t meet our expectations. We tell our sellers to consider whether or not they would give an item to their child before they bring it to us.

When will I receive my purchased items?

For each Virtual Sale, the Virtual Storefront will have a banner at the top indicating the data of pick-up. Pick-up day is generally within one week of the storefront opening, and approximately 3-5 days after the storefront closes. There will be ONE day available for pick-up. Shoppers will also receive information in their order confirmation email. A reminder will be emailed prior to pick-up day.

What is discount day?

The last day of each KidStuff event is a 50% discount day. Some events will also have a 25% discount period before the items switch to 50% discount. We do this to increase the sales of remaining items on the last day of the event, meaning fewer items and more money for you to take home!

How do I receive my purchased items?

Prior to purchase, there will be a pickup location, date and timeframe on the shopping platform. You will also receive a confirmation email with the pick-up information. You will pick these items up locally after they have been dropped off by the seller(s).

How do Teen sizes compare to youth/adult?

Teen clothing should be closely related to ADULT sizing. For example, a Teen 14 should be closer to fitting a Women’s L or Adult L while a Youth XL or 14 should be closer to fitting an Adult XS.

Can I pick up my items before pick-up day?

No. The items purchased are brought to the venue by the sellers within 48 hours from the time you pick them up. The time in between allows us to confirm that all items are in all of the orders and to organize orders for customer pick up.

What if I can’t pick up items I purchased?

KidStuff Sale does not have a storage location. You may choose to send your order information to a friend and authorized them to pick your items up. They will need to bring a copy of your order confirmation for order pick-up.

I did not receive my order receipt via email. How do I get a copy?

This will happen when a shopper has either mis-keyed an email address or (more commonly) a shopper has purchased on an alternate device that automatically populates a different email address. Check ALL of your email accounts for the order confirmation email, even if you would not have used the email address for a purchase. The email address is how you will find your buyer code on-site for shopper pick-up.

What should I expect when I pick up my order(s)?

Bring a wagon, if you have one, to haul your goodies out to the car! If you have purchased your large items, bring people to help you carry the items to your car. When you arrive inside the venue, you will locate your buyer code (posted on the wall), write it down on the paper provided on-site, and hand it to the KidStuff Sale team member who will present you with your full purchase. If you had multiple orders, they should be combined unless multiple email addresses were used. There will be tables along the wall for you to inspect your items. It is your responsibility to ensure all items are present and have met KidStuff Sale standards. Any item that may be missing will have a refund card attached to the order page indicating that it will be refunded to you. If not, contact a team member immediately so they can locate your item on the floor. All sales are final once you have left the venue. Please do not park under the portico until you have brought all of your items to the lobby to load into the vehicle. Bring a wagon, if you have one, to haul your goodies out to the car! If you have purchased your large items, bring people to help you carry the items to your car. When you arrive inside the venue, you will locate your buyer code (posted on the wall), write it down on the paper provided on-site, and hand it to the KidStuff Sale team member who will present you with your full purchase. If you had multiple orders, they should be combined unless multiple email addresses were used. There will be tables along the wall for you to inspect your items. It is your responsibility to ensure all

What is the return policy?

All sales are final once you leave the venue. We offer inspection tables for you to utilize prior to leaving the venue. Please ensure you have all items in your order and that your items meet KidStuff Sale standards. Items that are damaged, missing, or presented other than as described on the storefront may be brought to a Team member’s attention prior to leaving the venue to assess whether or not a refund is warranted. Once you have left the venue, no refunds will be granted.

I am missing an item from my order, what do I do?

You should have received a card attached to your order paper indicating that you were missing an item. This card represents the sale communicating a pending refund back to your original form of payment. Please allow 7-10 business days following the close of order pick-up for this refund to process. If you do not have a card attached to your paperwork, identify the missing item PRIOR TO leaving the venue. All sales are final upon departure of the venue. It is your responsibility to verify that the order is complete and that all items meet KidStuff Sale standards. If you have a card indicating you should receive a refund, it has been longer than 7-10 business days, and your original form of payment has not received a refund, please send a copy of the card and order confirmation to su*****@ki**********.com.

Can I test items to make sure they work?

Absolutely! We have tables setup for this purpose and highly encourage all shoppers to inspect items prior to leaving the venue. All sales are final once the shopper leaves the venue.

Can I inspect my order when I pick-up?

Absolutely! We have tables setup for this purpose and highly encourage all shoppers to inspect items prior to leaving the venue. All sales are final once the shopper leaves the venue.

How can I shop early for best selection?

Sell! All sellers shop before the public. This is one of the many perks of selling with us. If you are a seller who is able to join our team, you get to shop even earlier! Other options include our limited paid and free ticketed presales.

How do I become a virtual sale seller?

There is a $10 registration fee to access the online item entry system. Sellers choose a check-in time to drop off SOLD items after the online sale. Sellers earn 67% and PayPal deposits are sent directly to sellers 10-14 days from shopper pickup. Super easy and FUN! Click here to learn more.

Why sell with KidStuff Sale vs. selling via online and social media platforms?

We do all the work for you! We secure a venue with a singular, secure drop off for all of your items, so you never have to interact with the buyers. We market to thousands of consumers and merchandise your items. No sketchy meetups, no negotiations, no cash handling, and no shipping. We offer two selling styles: In-Person and Virtual. Choose one or both and have an opportunity to clear your clutter several time a year!

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