Virtual Seller FAQs

Questions about consigning online? Here are all the details you'll need!

Why is participating in the KidStuff Sale better than having a garage sale?

We do most of the work for you! You just prepare your items and bring them to the sale location. We handle all of the marketing and advertising, and you benefit from our existing customer base of eager shoppers. You just pick up your unsold items and your earnings. No pesky negotiations! Our shoppers are looking for quality used items and are willing to pay a reasonable amount for them. Learn More

When do I get paid?

We typically pay our sellers via PayPal within approximately 10-14 days of the close of the sale. We also offer paper checks by way of regular mail to the address on file (after unclaimed PayPal funds are returned).

Should I iron my clothes?

Sure! Wrinkled clothes don’t sell as well. Please do what is necessary to make your clothes look clean and appealing. The better they look, the more likely they are to sell!

How do I price my items?

Price your items to sell. If you value the item at $5.00, price it at $3.50 or $4.00 to ensure it sells before half-price day. Our most successful consignors price to sell and always discount on half-price day. A good rule of thumb is to price at 25–35% of retail value, depending on the brand and condition of the item.

What is Discount Day?

The last day of each KidStuff event is a 50% discount day. Some events will also have a 25% discount period before the items switch to 50% discount. We do this to increase the sales of remaining items on the last day of the event, meaning fewer items and more money for you to take home!

When Should I Use a No Discount Tag?

We recommend only using No Discount when the item is priced competitively and/or is in high demand (in which case it would be sold at full price earlier in the sale). Use No Discount tags sparingly. Most of our Sellers would rather take less profit than none at all. It’s our experience that many of the items remaining after Discount Day were over-priced and almost always do not sell.

What is KidStuff Virtual Sale?

KidStuff Virtual Sales are consignment sales that take place online – selling and shopping from the comfort of your home! Sellers enter items along with a photograph, and KidStuff Sale takes it from there! Shoppers purchase from our online storefront and pickup purchases curbside. We offer families the ability to buy quality items at a discounted rate and the chance to earn extra income!

How do I become a virtual sale seller?

There is a $10 registration fee to access the online item entry system. Sellers choose a check-in time to drop off SOLD items after the online sale. Sellers earn 67% and PayPal deposits are sent directly to sellers 10-14 days from shopper pickup. Super easy and FUN! Click here to learn more.

Why can participating in the KidStuff Virtual Sale better than online seller directly?

We do most of the work for you! You just enter your items online and bring only the items that sell to the venue location. We handle all of the marketing and advertising, and collecting payment. No meet ups, no pesky negotiations, no porch pick ups or no shows. You benefit from our existing customer base of eager shoppers. Our shoppers are looking for quality used items and are willing to pay a reasonable amount for them.

What does the registration fee cover?

The registration fee helps offset the costs associated with space rental and event marketing. We publicize our sale through direct mail distribution, web campaigns, email blasts, text alert programs, sponsorships, advertising and public relations. Your registration fee goes towards these efforts.

When do I get paid?

We typically pay our sellers within 7-10 business days of the close of the sale via PayPal. Payments will be sent to the PayPal associated with the email address you have listed in your KidStuff Sale account (the one where you receive KidStuff Sale emails). We also offer paper checks after unclaimed PayPal funds are returned by way of regular mailed to the address on file.

What items are accepted for the virtual sale?

Items for every person in or room of the house! Current style clothing and accessories, home décor,kids décor, housewares, furniture, and much more!  Sellers will see a complete list once registered and have access to the categories in the item entry system.

How do I price my items?

A good rule of thumb is to price at 25 – 35% of retail value, depending on the brand and condition of the item. Price your items to sell. If you value the item at $5.00, price it at $3.50 or $4.00 to ensure it sells before half-price day. Our most successful consignors price to sell and always discount on half-price day.

What items are best sellers?

Quality current style home decor, toys, baby equipment, furniture, and large indoor and outdoor toys sell very well and are in high demand. On the other hand, we typically have an abundance of 0 – 6 mo size clothes, so these must be priced competitively in order to sell.

What is Discount Day?

The last day of each virtual sale is a 50% discount day. Some events will also have a 25% discount period before the items switch to 50% discount. We do this to increase the sales of remaining items on the last day of the event, meaning fewer items and more money for you to take home!

When should I use the No Discount option?

We recommend only using No Discount when the item is priced competitively and/or is in high demand (in which case it would be sold at full price earlier in the sale). Most of our Sellers would rather take less profit than none at all. We suggest you use the No Discount option sparingly. 

What happens if I can’t produce an item that sold?

(missing/damaged/can’t pry it out of my child’s hands) The buyer will be refunded. Bring the tag to the seller check-in to turn in at the scan station. The seller will be assessed an administrative fee of the cost of the item PLUS an additional $15 for each group of three or more rejected items or items not brought to the venue per sale.

What happens if a shopper rejects one of my items?

A Virtual Sale Manager onsite will inspect the item. If they find that it does not meet the description given, or it has glaring discrepancies that do not meet the KidStuff Sale standard of quality, the shopper will be refunded the amount paid. That dollar amount, plus an additional fee will then be deducted from the seller’s proceeds.

Should I wrap my fragile items?

Yes, sellers are required to pack fragile items as if they were being shipped. We cannot accept items not properly packaged. Sellers will be charged a $15 admin fee for fragile items left at check-in without proper packaging.

What if I don’t see my items when the storefront opens?

Go into MyCM – Manage Items and verify that you can see the photos for each item. If there is a gray X box, your item did not load into the sale site due to a photo issue.  Copy the exact item name from MyCM into the KidStuff Store global search bar.  Wait for the email confirmation that sales have been loaded into your MyCM account, then verify the item is sold. If you see your items with the “SOLD OUT” tag on the KidStuff Storefront and then can’t find them again, don’t be alarmed. KidStuff Sale uses an application that removes sold items from the storefront at 90-120 minute intervals so that the sale site isn’t clogged with sold items.  This is frustrating to shoppers. MyCM and KidStuff storefront are NOT interconnected. Because of this, we must manually load the sold items from the online store to MyCM. This takes time and is not an instantaneous occurrence. Once this is completed, you will receive an email letting you know sold item information has been updated. This will occur once the sale is closed.

What if I see more than one listing for one of my items?

Ensure in MyCM, through the Manage Items tab, that there truly is more than one listing for the item. Sometimes the storefront will duplicate your items in multiple screens based on the filters we create to enhance your selling potential. If you did post the item twice, go to the KidStuff Virtual Store and purchase the duplicate item. This saves you money in the end. Items sold to buyers and not brought to sold item check-in incur additional fees as per the seller agreement.

Do I need to list the dimensions of home decor and furniture?

YES! MANY sellers have expressed that they will not purchase home decor and higher value items without the dimensions posted. Keep a measuring tape in your tagging items kit so you can quickly measure items as you are posting. Use Length (l) or Depth(d) x Width (w) x Height (h). For example, a canvas photo size would be listed “22 in L x 2 in D x 18 in H”. .

Should I put items in the photo for size reference?

NO. This detracts from the item and requires the shoppers to look more closely at your photo. Some online shoppers will not take the time to read the small numbers on a ruler or find a water bottle to determine the size themselves. Make your items more shoppable by typing in the dimensions.  Use Length (l) or Depth(d) x Width (w) x Height (h). For example, a canvas photo size would be listed “22 in L x 2 in D x 18 in H”.

When can I shop?

As sellers, you get to shop before the public! Your shopping times are listed on the Timeline under Seller Central on the Sale Event’s Detail page. Also, pay close attention to your emails during the sale in case we are able to open shopping for you even earlier!

How do I print sold item tags?

Tags are printed in the Settlement Report for the Virtual Sale, NOT Manage Items. Click on the Settlement Report section and select the grey button for buyer code tags and a pdf will download with the tags to print.

What happens when I accidentally put a duplicate item into the storefront?

When an item has been entered into MyCM twice, it will publish both items on the storefront. At this point, items cannot be edited or removed. When both items sell, the seller is responsible for both transactions. The seller will produce one item and be charged a fee for the cost of the item PLUS a refund back to the sale for the 67% of the $5 item.  $5 * .67 = $3.35 (paid out for item sold)$5 (fee for item not produced) + $3.35 (payout of item) = $8.35 When the payout is processed, the Settlement Report will show a fee of $8.35 for the item not produced. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

What happens if an item posted on the storefront is no longer for sale?

Once items enter the storefront, they cannot be edited or removed. When an item that is no longer available sells, the seller will be charged a fee for the cost of the item PLUS a refund back to the sale for the 67% of the item. For example, an item for $5 sold but the seller does not wish to sell it: $5 * .67 = $3.35 (paid out for item sold)$5 (fee for item not produced) + $3.35 (payout of item) = $8.35 When the payout is processed, the Settlement Report will show a fee of $8.35 for the item not produced. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

Why does the Settlement Report show a fee that is more than what the item cost?

When a seller cannot produce an item, or produces an item that does not meet the KidStuff Sale standards, the seller will be charged a fee for the cost of the item PLUS a refund back to the sale for the 67% of the item. For example, an item for $5 sold but the seller does not wish to sell it: $5 * .67 = $3.35 (paid out for item sold)$5 (fee for item not produced) + $3.35 (payout of item) = $8.35 When the payout is processed, the Settlement Report will show a fee of $8.35 for the item not produced. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

How are returns processed?

A shopper is only allowed to return an item that was not produced as listed. This includes improper size information, damaged/stained items, incomplete parts, etc. KidStuff Sale takes great pride in protecting our sellers (which is why it is important to explicitly describe posted items). When a return is processed, the seller will be charged a fee for the cost of the item PLUS a refund back to the sale for the 67% of the item. For example, an item for $5 sold: $5 * .67 = $3.35 (paid out for item sold)$5 (fee for item not produced) + $3.35 (payout of item) = $8.35 When the payout is processed, the Settlement Report will show a fee of $8.35 for the item refunded to the shopper. This is because the item sold and the sale will have to deduct the amount of what the seller earned, plus the fee (cost of the item).

When can I print my sold item tags (shopper ID barcodes)?

When the storefront closes and the data has transferred back to MyCM, sellers will have the ability to print tags all at once. Tags will be printed from the Settlement Report screen. The button will appear at the top of the page when printing becomes available.

Why can’t I print the large item tag?

If you are selling in a Holiday or Virtual sale, you will not need the large item tags. If you are selling in an in-person, regular season sale and have this issue, please contact us at support@kidstuffsale.com.

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